FROM UNN: HOW TO SOLVE ALL ONLINE PROBLEM FACING STUDENTS

HOW TO CREATE PROFILE FOR EXTERNAL CANDIDATE
HOW TO GET E-MAIL ADDRESS
HOW TO GET LIONET PASSWORD
HOW TO GET STUDENTS ID CARD 
HOW TO UPLOAD CORRECT SIZE OF PASSPORT (MOSTLY FOR NEW STUDENTS)
HOW TO SOLVE PROFILE ACCOUNT CLASH
HOW TO SOLVE DOUBLE ADMISSION ISSUES
Method A

1. Go to ICT (access Bank) building with  copies of the two list where your name appeared
2. State the appeared course you want.

Method B                                                                                                          

1. Send an e-mail to ict@unn.edu.ng , attaching the lists where your name appeared.
2. State the preferred course in the e-mail.

HOW TO CHANGE LEVEL
Method A

1. Follow the e-mail format on UNN website.
2. Send an e-mail to ict@unn.edu.ng, indicating the level you are and the level you see in your profile.
3. Customer service will forward the mail to portal Section of ICT
4. The Portal section will attend to it.

Method B

1. Go to M.I.S (portal section) with a prove of the previous school fees receipt .
2. You will be attended to.

HOW TO REPAIR MY LAPTOP

1. Send an e-mail to ict@unn.edu.ng, indicating the problem with your laptop.
2. ict@unn.edu.ng will replay you mail and send a copy to the unit that will fix your laptop.
3. Follow the instruction from the mail sent to you

HOW DEFERRED STUDENT CAN REGISTER

1. Write a letter to the Director ICT through the Registrar requesting you want to proceed with you studies.
2. Registrar sends mail to ICT.
3. ICT (Portal section) will do it for you.

HOW TO UPDATE STUDENT PROFILE

1. Go to M.I.S (Portal section) in person with the necessary document to rectify your problem.
2. I.S (Portal section) will attend to you and will update your profile.

HOW TO CREATE/RAISE BALANCE PAYMENT INVOICE

1. Go to ICT Access building with the following details:

• Registration number
• Session of school fees you want to pay the balance
• The amount

2. ICT creates the invoice and gives it to the student to go and pay in the bank

HOW TO MERGE SCHOOL FEES INVOICE

1. After payment, go with the copy of the bank confirmation order of the balance payment and bank confirmation/ receipt of the initial incomplete payment made, to ICT Access Bank building.
2. Customer care section will (merge the payments) attend to it.
3. Go back to the portal, use the RRR number of the initial fees made to print an online receipt.

HOW TO ADD AND DROP COURSES
This can only be done by students before their courses are approved. After approved, follow the following procedure:

1. Write a letter to the Head of the Department through the course adviser to enable you get add and drop card.
2. The card has to be signed by the various authorities concerned
3. The card will be taken to ICT Portal section by the Faculty.
4. The ICT Unit will complete the process.

HOW TO SEND BULK MAIL TO UNN COMMUNITY

1. Send a request e-mail, attaching what you want to send to the ICT Director or to PRO’s office.
2. Their e-mail addresses are olisa.okeke@unn.edu.ng and pro@unn.edu.ng respectively.
3. Your request will be attended to.

HOW TO UPLOAD CONTENTS TO THE UNIVERSITY WEBSITE

1. Send a request e-mail to the ICT Director (olisa.okeke@unn.edu.ng) attaching what you want to load/post to the website. University website.
2. Your request will be attended to.

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